Return & Refund Policy

Return Policy 

    • If any one have any Query about product and want to return/exchange the product raise query from registered email id or on whats app on our support id.
    • We offer 7 days returns /exchange policy from the date of delivery. We are not offer reverse pick up services. (customer need to send product on my address.)
    • You will have to send the shipment to our company address. with your order id and registerd mobile number for our office use. 
      address :- To :-  Twiffy UG-3-3a, DR INDIA TEXTILE HUB, opp. Amaazia Water Park, Shubhash Nagar, Parvat Patiya, Surat, Gujarat 395010
      7011387389
    • For cod/ and prepaid order you get refund to your account.
    • Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOT :- prepaid order directly return your bank account from you made payment on our website.
    • For cod order you need mail from registered email id and also can sned on whats app with our website to our support if :- info.twiffy@gmail.com / whats app number :- with bank details and UPI number. (please make sure details are correctly other wise we are not responsible for it.)
    • Shipping charges are non refundable.
    • Please return your products in the same condition as it shipped. If the products are returned in poor condition or have clearly been worn a refund would not provided.
    • You can get in touch with us about any issue please feel free to drop a mail on our support id:- info.twiffy@gmail.com or call on +91 9714660769. For fast replay drop massage on instagram page :- @Twiffy.in.
    • Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.
    • Cancellations will only be possible till the order has been not dispatched from our warehouse.

      Refund policy

      • Refund will be done in 7 days after return product is reach on our office. After 7 days if you not get so contact on our support id :- info.twiffy@gmail.com.
      • For prepaid order refunded directly to account from where you made payment on our website.
      • We initiate refund only after we receive the product on our office. And make sure send product in original condition same as we ship to you if there is any damaged/ torn and washed. So we are not responsible for any refund.
      • For cod order you need to share your transfer details from your registered email to our support id:-info.twiffy@gmail.com

        We accept bank transfer / gpay / phonepay / paytm.

                        ➡️We need bank detail in below format:-

                           Account holder name :-

                          Account number :-

                          Ifsc code :-

                          Bank name :-

                        ➡️For gpay / phonepay / paytm.:-
                                    UPI number :-

                Name on it  :-

         

        Note :- Send this details in correctly if any mistake in shared details we are not incharge for the amount.